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Support via OpenText Software Support, with a ticket filed against the associated product.
OpenText offers a content partnership program for select partners. Support for Partner Content offerings is provided by the partner and not by OpenText of the OpenText community.
OpenText Community Content is provided by OpenText for the benefit of customers, support for it is not available via OpenText Software Support but through specific community content forums.
Community Contributed Content is provided by OpenText customers and supported by them.
EARLY ACCESS
Show less ...Show moreThe downloads referenced under the "Cybersecurity Early Access" category are made available to subscribers to mitigate time-critical issues but have not undergone formal quality and performance testing associated with official OpenText/Cybersecurity product releases. OpenText has a multi-stage Quality Assurance process. During Stage 1 we conduct a resource analysis, field mapping, ensure content level 1 functionality and analysis in our sandbox environment. Stage 2 is a complete validation including production validation. This package has cleared Stage 1 validation and therefore should be deployed with the appropriate pre-production validation. OpenText strongly recommends that any downloaded content is first checked and tested thoroughly in a non-production environment before committing to production. We welcome feedback and, should any content be shown to be faulty, detrimental or carry an incorrect claim of authorship, we shall endeavor to remove or correct such content as promptly as reasonably possible once notified and validated.
L1-Malware Monitoring Email - Indicators and Warnings package is designed to provide a framework and supporting resources for the L2-Malware Monitoring Email - Situational and Awareness package to perform malware detection infections and their patterns to trigger the Incident Response workflow. This package has to be integrated with any Product packages that track email malware activities.
The idea to have the L1 Malware Monitoring Email - Indicators and Warnings package is to build some common functionality (such as filters) that can be applied to multiple Product packages. Wherever possible, only the filters will reside within the product packages. Those filters in the product package will then be linked into an OR statement in the null (false) L1 package filter where appropriate.
The following are some of the User Stories supported by this package:
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