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OpenText OpenText Supported
Support via OpenText Software Support, with a ticket filed against the associated product.
OpenText offers a content partnership program for select partners. Support for Partner Content offerings is provided by the partner and not by OpenText of the OpenText community.
OpenText Community Content is provided by OpenText for the benefit of customers, support for it is not available via OpenText Software Support but through specific community content forums.
Community Contributed Content is provided by OpenText customers and supported by them.
EARLY ACCESS
Show less ...Show moreThe downloads referenced under the "Cybersecurity Early Access" category are made available to subscribers to mitigate time-critical issues but have not undergone formal quality and performance testing associated with official OpenText/Cybersecurity product releases. OpenText has a multi-stage Quality Assurance process. During Stage 1 we conduct a resource analysis, field mapping, ensure content level 1 functionality and analysis in our sandbox environment. Stage 2 is a complete validation including production validation. This package has cleared Stage 1 validation and therefore should be deployed with the appropriate pre-production validation. OpenText strongly recommends that any downloaded content is first checked and tested thoroughly in a non-production environment before committing to production. We welcome feedback and, should any content be shown to be faulty, detrimental or carry an incorrect claim of authorship, we shall endeavor to remove or correct such content as promptly as reasonably possible once notified and validated.
To support newer device versions and to fix parser issues quickly, the connector framework and connector parser updates are now delivered as separate releases. The connector parser update releases will be released monthly on ArcSight Marketplace.
You can download parser releases to your workstation to be applied on standalone connectors, or, starting with ArcSight Management Center (ArcMC) version 2.7.0, for ease of upgrade and integration of locally/remotely managed connectors, you can use ArcMC to retrieve parser updates directly from ArcSight Marketplace.
Each connector parser release is supported and certified with a specific connector framework release.
NOTE: Unobfuscated parsers are available to download from ArcSight Software License and Downloads (SLD) pages, similar to other ArcSight product binary downloads.
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