This five-day course provides the knowledge needed to design catalog offerings, define service level targets, manage assets and business services using Native SACM (Service Asset and Configuration Management) solutions, create service models, develop knowledge materials for easier use of offerings, and address issues effectively.
In this course, you will also learn to create surveys for feedback, schedule on-call support, provide ideas, and develop proposals for project, program, and application portfolio implementation.
The training comprises theory and practical sessions.
Duration: 5 days
Delivery Type: Instructor Led (ILT) and Virtual Instructor Led (VILT)
Level: Business Administrator
Audience: Tenant Administrators, Service Owners, IT Agents, and Process Owners or Managers.
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