SMAX - Service Management Automation X Essentials for Service Desk Agents (V)ILT

202174

Intermediate Instructor led (ILT) and Virtual (VILT)

OpenText | OpenText Community

This course covers how a Service Desk agent uses the Service Management Automation X (SMAX) Agent interface to support the IT needs of a business.

42 views

Details

Related products

Service Management Automation (SMAX)

Description
Suggested courses
Details

Have questions about this course?

Contact us

Description

This course covers how a Service Desk agent uses the Service Management Automation X (SMAX) Agent interface to support the IT needs of a business. SMAX is a new suite designed to simplify the way businesses manage their IT services and assets. It uses the Information Technology Infrastructure Library (ITIL)-compliant IT processes with embedded machine learning and contextual analytics.

Suggested courses

OpenText COMMUNITY

Service Manager Certified Expert Exam

OpenText

This certification validates that you can deploy and integrate Micro Focus Service Manager based solution into customer environments to support key IT processes of service request, incident, problem, configuration, release and service level management.

OpenText COMMUNITY

Securing Workstations Using ZENworks Endpoint Security Management 11.x

OpenText

This course focuses on how Endpoint Security Management can be used to secure your company's workstations and provides an extensive discussion of the product's features. The hands-on exercises teach you how to use the ZENworks Control Center (ZCC) to configure and publish Security Policies that control access to USB ports and removable media devices, provide for data encryption and application control, and demonstrate the location awareness capability of ZENworks 11.x Configuration Management.

OpenText COMMUNITY

ZENworks Application Virtualization 11 (8716)

OpenText

The primary focus of the course is to provide instruction on how to administer a Micro Focus Application Virtualization 11 implementation. With Micro Focus Application Virtualization you can quickly and easily package an application into a virtual executable that can be run on any Windows XP or later workstation without installing any software on the workstation. Throughout the course, students will use Application Virtualization 11 to package, customize and deploy several applications. This course will also cover the advanced topics of application virtualization. Students will customize and work with advanced deployment techniques, including remote virtual apps, and streaming virtual applications.

OpenText COMMUNITY

ACM250 - Access Manager Certified Professional Exam

OpenText

This exam is used for Professional Certification in Access Manager. The exam contains a mixture of multiple-choice and true/false questions.

OpenText COMMUNITY

Introduction to Voltage SecureData Technologies

OpenText

In this lesson, you will learn about the basics of Voltage SecureData, along with key terminology and the installation process of the SDA appliance software. As a Voltage SecureData user , you need to know the Voltage SecureData use cases and how it works

OpenText COMMUNITY

ZEN120D - Configuring and Deploying Patch Management with ZENworks 11 Configuration Management (8517D)

OpenText

In this course, students will learn to configure and deploy patches with Micro Focus ZENworks 11 Configuration Management and ZENworks Patch Management.

OpenText COMMUNITY

Introduction to ZENworks Full-Disk Encryption (8519)

OpenText

This course is designed to provide you with an understanding of the ZENworks Full Disk Encryption (ZFDE) product positioning and configuration.

OpenText COMMUNITY

Mastering CODAR 1.x

OpenText

Participants in this training learn the skills required to implement, use, and maintain the HPE CODAR product. This training is useful for persons responsible for managing Application Development, Deployment and Delivery.

OpenText COMMUNITY

Predictive Analytics Using Machine Learning (Digital Learning)

OpenText

Machine learning is used to discover trends, uncover patterns, peel back layers and detect relationships over large volumes of data. Once put to work, predictive models will identify insights and predict where projects or opportunities will lead. We have incorporated machine learning algorithms into Vertica, enabling in-database prediction-based machine learning over very large data sets and at high speed. During this course, you will learn: How to prepare your data for model development How to create and evaluate regression, classification, and regression algorithms How to manage existing database models

Details

Course

SMAX200 - Service Management Automation: X Essentials for Service Desk Agents X

More info Less info

Details

Related products

OpenText Service Management (SMAX)

2021.11 · 2021.05 · 2021.02

Course outline

Service Management Automation X Essentials for Service Desk Agents (V)ILT

Languages

English

Your browser is not supported!

Please upgrade to one of the following broswers: Internet Explorer 11 (or greater) or the latest version of Chrome or Firefox

release-rel-2025-2-1-6322 | Wed Feb 5 16:30:41 PST 2025