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SMAX - Service Management Automation X Essentials for Support Engineers (V)ILT

251708

Intermediate Instructor led (ILT) and Virtual (VILT)

OpenText | OpenText Community

This course covers how a support engineer uses the Service Management Automation X (SMAX) Agent interface to support the IT needs of a business. SMAX is a new suite designed to simplify the way businesses manage their IT services and assets. It uses the In

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OpenText Service Management (SMAX)

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Description

This course covers how a support engineer uses the Service Management Automation X (SMAX) Agent interface to support the IT needs of a business. SMAX is a new suite designed to simplify the way businesses manage their IT services and assets. It uses the Information Technology Infrastructure Library (ITIL)-compliant IT processes with embedded machine learning and contextual analytics.

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Course

SMAX210- - X

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OpenText Service Management (SMAX)

2021.11 · 2021.05 · 2021.02

Course outline

COURSE TYPE

Instructor-led

AUDIENCE

This course is intended for Support Engineers or those using SMAX to receive and update incidents or tasks

DURATION

4 Days

Languages

English

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release-rel-2025-5-2-6390 | Thu May 15 15:06:37 PDT 2025