Service or Process Owners
This learning series covers how a Service or Process Owner will use the Service Management Automation X (SMAX) agent interface to sponsor, design, document, publicize and continuously improve different processes by ensuring compliance with enterprise policies. SMAX is a new suite designed to simplify the way businesses manage their IT services and assets. It uses the Information Technology Infrastructure Library (ITIL)-compliant IT processes with embedded machine learning and contextual analytics.
Learning Series Scenario You are a service or process owner who wants to design new catalog offerings for a newly set up online bookstore, align service and support level agreements and targets, setup knowledge articles, news, models, Q&A, on-call schedules and surveys. Along with this, you are also interested in planning ideas to communicate and derive proposals to decide which one can become a project or program and manage the application portfolio. From creating, categorizing, prioritizing, managing, collecting, through to tracking these comprehensive helpdesk solution processes that manages support and service requests, incidents, change requests, and problems. You will learn how SMAX helps in this and future situations.
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