This first version of the application provides support for the creation of Outage records in SMAX. The records can be created either manually as a result of an unplanned outage or generated automatically from a Service affecting Incident or Change.
It is possible to then report against the total outage against a Service via Reports and Dashboards. This package is a foundation for a new Availability Management application which will be made available shortly that will use the Outage record to calculate and report against the Availability of a Service on a monthly or yearly basis. The applications consist of an Outage entity process used to record and calculate the Outage duration in minutes for an affected Service.
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This application in version 1 provides support for the creation of Outage records, either manually as a result of an unplanned outage or automatically from a Service affecting Incident or Change. It is possible to then report against the total outage against a Service via Reports and Dashboards.
The applications consist of an Outage entity and process used to record and calculate the Outage minutes for a Service associated with an unplanned Outage.
The Outage process is designed to allow an agent to create an Outage record manually or the Outage record can be created automatically by defining a Business Rule in the Incident or Change processes. I
f being created manually the agent must provide details including a title and description of the Outage, the Service (Actual Service) impacted and the Start and End Times of the Outage. These are all mandatory fields for creating an Outage. Optionally, the agent can also record the source of the Outage i.e. Incident or Change and can relate the Outage to the source record.
If the Outage is created automatically from an Incident or Change the title, description, Service and Impact Start and End times are all passed to the Outage.
The defined worflow for Outage records consists of the phases
This process can be further configured or changed as needed to match customer specific practices. When a record is created it will be in the ‘Active’ phase. After 30 days a scheduled business rule will execute to move the record to the ‘Inactive’ phase and at this point all the fields will be non-editable.
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