OpenText OpenText Supported
Support via OpenText Software Support, with a ticket filed against the associated product.
OpenText offers a content partnership program for select partners. Support for Partner Content offerings is provided by the partner and not by OpenText of the OpenText community.
OpenText Community Content is provided by OpenText for the benefit of customers, support for it is not available via OpenText Software Support but through specific community content forums.
Community Contributed Content is provided by OpenText customers and supported by them.
This first version of the application provides support for the creation of Outage records in SMAX. The records can be created either manually as a result of an unplanned outage or generated automatically from a Service affecting Incident or Change.
It is possible to then report against the total outage against a Service via Reports and Dashboards. This package is a foundation for a new Availability Management application which will be made available shortly that will use the Outage record to calculate and report against the Availability of a Service on a monthly or yearly basis. The applications consist of an Outage entity process used to record and calculate the Outage duration in minutes for an affected Service.
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