• Have questions about this item?

  • Contact us

Description

The Enterprise Service Management mobile app is the mobile version of Service Management Automation.

Via Service Portal mode, end-users can:

  • View the request list
  • View the news
  • Search service or support offerings, knowledge articles and news
  • Browse the service or support offerings
  • Create new service or support requests
  • Approve or deny the request approvals or change approvals
  • Accept or reject resolved requests
  • Smart ticketing and Virtual Agent support (powered by ITOM Aviator)
  • Switch between different tenants

Via agent mode, agent users can:

  • Search for specific requests, incidents, CIs, people, knowledge articles or news and custom applications
  • View the requests, tasks, incidents, CIs and custom applications in my views
  • Filter request, task, incident, CIs and custom application list. For example, filter the requests in a specific priority
  • Receiving assets and view the receiving report
  • Update the detailed information of a request, task, incident, device, infrastructure & peripheral and custom applications
  • Post comments to a request, task, incident, CIs and custom applications
  • Add solution or suggested solution to a request or incident
  • View the detailed information of Person records and contact the person by tapping the phone number, the email address or the location

For full details of our new release please go to OpenText online documentation:

https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes

https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes

https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes

IMPORTANT: This software requires connectivity to the OpenText Service Management Automation Suite. You may activate the mobile app by scanning a QR code from your company’s Service Management Automation Service Portal web site. You may also contact your IT administrator for an activation URL.

Suggested apps

Suggested for you are based on app category, product compatibility, popularity, rating and newness. Some apps may not show based on entitlements. Learn more about entitlements.

Releases

Release
Size
Date
Enterprise Service Management Mobile App for Android 24.4.1
Nov 25, 2024
More info Less info
Product compatibility
Service Management Automation (SMA) Suite
Version 2021.08 · 2021.11
Version 2022.02 · 2022.05 · 2022.11
Version 2023.05
Version 23.4
Version 24.1 · 24.2 · 24.3 · 24.4
Release notes

What's new in 24.4.1

  • Fixed some defects about VA and Dynamic Forms

What's new in 24.4.0

  • Support Android 15.
  • Some bug fixes.

For more information, please check the OpenText documentation:

https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes

https://docs.microfocus.com/doc/SMAX/24.4/ReleaseNotes

https://docs.microfocus.com/doc/Service_Management_Automation_-_SM/24.4/ReleaseNotes

Product Compatibility

Please find the support matrix information:

SAAS: https://docs.microfocus.com/doc/Mobile/SaaS/SupportmatrixESM

SMAX: https://docs.microfocus.com/doc/Mobile/SMAX/SupportMatrixSMAX

SMA-SMhttps://docs.microfocus.com/doc/Mobile/SMA-SM/SupportMatrixSMASM

Please find the related document:

SAAS: https://docs.microfocus.com/doc/Mobile/SaaS/Home

SMAX: https://docs.microfocus.com/doc/Mobile/SMAX/Home

SMA-SM: https://docs.microfocus.com/doc/Mobile/SMA-SM/Home

Languages
English

Unsubscribe from notifications

You are receiving release updates for this item because you have subscribed to the following products:
If you unsubscribe, you will no longer receive any notifications for these products.
Tip: to update your subscription preferences, go to Manage Subscriptions from your Dashboard, uncheck the products you no longer want to receive notifications for, and click 'Save'.
Unsubscribe Cancel

Marketplace Terms of Service

In order to continue, you must accept the updated Marketplace Terms of Service
Since you are downloading an app from the OpenText Marketplace, you need to accept the updated Marketplace Terms of Service before you can continue. Use the link to review the Marketplace Terms of Service. Once complete check the, "I accept the Marketplace Terms of Service" box below and click accept to continue your download.


Accept Cancel
Your download has begun...

Your download has begun

Related content and resources

Your browser is not supported!

Please upgrade to one of the following broswers: Internet Explorer 11 (or greater) or the latest version of Chrome or Firefox

release-rel-2024-12-3-sha256-6304 | Sun Dec 15 20:16:44 PST 2024