Event Integration automatically create and route rich help-desk tickets to the appropriate support person responsible for incident and problem resolution with Tech Data integration for BMC TrueSight Operations Management and Micro Focus Service Manager. Users can use Micro Focus Service Manager as their ticketing system to view and manage all of the necessary alerts being reported from BMC TrueSight – with custom ‑filters put in place that allow only alerts of interest to be forwarded. This integration uses the Web Services API to create the connection between TrueSight and Micro Focus Service Manager, allowing users to translate alerts into an interpretable Micro Focus Service Manager entry and create a ticket in the MF database.
This Integration allows you the ability to create tickets in Micro Focus Service Manager; while providing the following benefits:
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Tech Data Event Integration for BMC TSOM to Micro Focus service manger automatically create and route rich help-desk tickets to the appropriate support person responsible for incident and problem resolution.
Allowing users to translate alerts into an interpretable MF Service Manager entry and create a ticket in the MF database.
This Integration allows you the ability to create tickets in Micro Focus Service Manager; while providing the following benefits:
reopen_ticket
{
#--------------------------------------------------------------
# By default reopen_ticket is disabled due to the empty map.
# To enable it, uncomment the next line or map at least one field.
#--------------------------------------------------------------
#JournalUpdates=BEM2HPSM: Reopened by BPPM-HPSM connector.
}
END
For example,
CapacityInGB = $EVAL (
var a = "[disk_capacity]";
var intRegex = /^\d+$/;
if (intRegex.test(a))
result = a/1024/1024.toFixed(0);
else
result = "N/A";
)
$FORMAT (”%s\n%s”,”[mc_host]”, $IFNULL(”[ip_address]”, ”unknown”) )
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