What it is:
Reservation management is a capability within Enterprise Service Management (ESM) that allows employees or teams to reserve limited resources - such as meeting rooms, equipment, vehicles, workstations, or specialized services - based on availability, rules, and approval workflows. It integrates with service catalogs, calendars, and asset data to ensure reservations are accurate and conflict-free.
What you can do with it:
With reservation management, users can request and book resources through a self-service portal, view real-time availability, modify or cancel reservations, and receive automated notifications and reminders. Administrators can define approval requirements, additional services like catering, or usage limits, while gaining visibility into demand, utilization, and peak usage trends. Reservations can also be linked to service requests for end-to-end traceability.
How it helps organizations:
Reservation management improves operational efficiency by reducing manual coordination, double-bookings, and idle resources. It enhances the employee experience through fast, transparent self-service access, while ensuring fair and compliant usage of shared assets. For leadership, it provides actionable insights into resource demand and utilization, supporting better capacity planning and cost optimization. Overall, reservation management helps organizations maximize the value of their resources, enforce governance, and deliver consistent, reliable services across the enterprise.
The Reservation management solution delivered with this package introduces new functionality on the following components:
Read the document "Facility Management - Reservations.pdf" to get a full overview about the new functionality and find the implementation steps.
Please upgrade to one of the following broswers: Internet Explorer 11 (or greater) or the latest version of Chrome or Firefox
