Business Problem
Employees and/or customers need a way to easily submit software and hardware issues to the correct staff members. However, trying to manage those problems through e-mail, phone conversations, and on paper can quickly become unmanageable and could even result in data loss.
Benefits
IDM offers a single location for users to submit their issues, receive feedback from support staff, and notification when a resolution is ready. Additionally, it offers a single location for support staff to receive, evaluate, fix, test, and resolve these issues. By coordinating these processes within IDM, you can save time and money while minimizing risk.
Features
Process app type: Templates
Required SBM Version: 10.1.4
Complexity: Novice
SBM 10.1.4
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Issue Defect Management file in mst format
Issue Defect Management blueprint file for Serena Business Manager Composer.
SBM Issue Defect Management documentation in PDF format
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