OpenText OpenText Community
Support via OpenText Software Support, with a ticket filed against the associated product.
OpenText offers a content partnership program for select partners. Support for Partner Content offerings is provided by the partner and not by OpenText of the OpenText community.
OpenText Community Content is provided by OpenText for the benefit of customers, support for it is not available via OpenText Software Support but through specific community content forums.
Community Contributed Content is provided by OpenText customers and supported by them.
Micro Focus Service Manager team has been continuously investing effort to increase the security of the product. With the release of Service Manager 9.64 version, there is a new improvement about hardening the login credential of demo users (often used in proof-of-concept and demo scenarios for validating and evaluating product features). This improvement is an add-on of the best practice documented in Service Manager Security Guide.
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