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Description

The Integration for ServiceNow allows you to integrate ServiceNow with Micro Focus Operations Bridge Manager in a couple of easy steps. The integration provides a "Closed Loop Incident Process" (CLIP), bi-directional synchronization of OBM events and ServiceNow incidents, and one-way synchronization between ServiceNow change requests and OBM downtimes.

OBM events to ServiceNow incidents:

  • Predefined integration templates and out-of-the-box use cases;
  • Bi-directional synchronization between the OBM events and the ServiceNow incidents;
  • Fully customizable workflows, field, and conditional mapping configuration;

ServiceNow change requests to OBM downtimes:

  • Predefined integration template and out-of-the-box use case;
  • One-way synchronization from the ServiceNow change requests to the OBM downtimes;
  • Fully customizable workflows, field, and conditional mapping configuration;

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Releases

Release
Date
Operations Bridge Integration for ServiceNow 24.4
Nov 8, 2024
More info Less info
Product compatibility
Operations Bridge Manager (OBM ex OMi)
Version 2021.05 · 2021.11
Version 2022.05 · 2022.11
Version 2023.05
Version 23.4
Version 24.2 · 24.3 · 24.4
Release notes
  • New platform features:
    • Updated the storing logic so that only the necessary data is retained within the platform’s runtime files.
    • Extended the default retention period for the platform’s audit logs to 3 years.
    • Reduced the disk space consumed by the troubleshooting data.
    • Added a user interface validation to prevent the "action type" field from being empty.

For more information about the integration, see https://docs.microfocus.com/doc/Integration_for_ServiceNow/24.4/Home

Languages
English
Operations Bridge Integration for ServiceNow 24.1
Mar 7, 2024
More info Less info
Product compatibility
Operations Bridge Manager (OBM ex OMi)
Version 2020.05 · 2020.10
Version 2021.05 · 2021.11
Version 2022.05 · 2022.11
Version 2023.05
Version 23.4
Release notes
  • New platform features:
    • Introduced support for "mTLS" when connecting to a domain manager.
    • Auto-select the system in the integration settings when only one system instance exists.
  • New integration features:
    • Introduced the ability to use "glide_list" fields when extracting data from ServiceNow.
    • Introduced the ability to extract the “display value” from fields of type “glide_list” from ServiceNow.
    • Introduced the ability to look up reference fields when the value contains a comma for ServiceNow.
  • New documentation updates:
    • Added details for the new "mTLS" feature.
    • Added the "Enhancements," "Fixed Issues," and "Known Issues" sub-pages to the "Release Notes" page.

For more information about the integration, see https://docs.microfocus.com/doc/Integration_for_ServiceNow/24.1/Home

Languages
English
Operations Bridge Integration for ServiceNow 23.4
Oct 10, 2023
More info Less info
Product compatibility
Operations Bridge Manager (OBM ex OMi)
Version 2020.05 · 2020.10
Version 2021.05 · 2021.11
Version 2022.05 · 2022.11
Version 2023.05
Version 23.4
Release notes
  • New platform features:
    • Introduced a new “Integration Viewer” role to the platform.
    • Introduced a new “Field Validations” feature that automatically highlights any integration configuration errors.
    • Introduced support for a new “SSO” identity provider (OKTA) to the platform. Introduced a new “Status on Configurator" feature that displays action run issues directly on the “Configurator” page.
    • Introduced a new “Download a Single Troubleshooting Run” feature that allows downloading troubleshooting data for a single integration run.
    • Introduced a new “Respond Expression” feature to the platform that allows using fields from the target system to be available for the “source” of the expression.
    • Introduced a new “Integration Wizard” feature that guides the user through the initial integration configuration.
    • Introduced a new “Saving Schema to the File System” feature that allows saving and loading a third-party domain manager schema on and from the file system.
  • New documentation updates:
    • Updated the scaling and sizing data documentation for the Optic Data Lake metric integrations.
    • Updated the documentation with the details for the granularity collection for the Optic Data Lake integrations.
    • Updated the supported versions of all integrated OpenText products and third-party domain managers.
    • Updated the “User Management” page with the new “Integration Viewer” user role details.
    • Added details for the new “Field Validations” feature to the documentation.
    • Added details for the new “SSO” feature to the documentation.
    • Added details for the new “Status on Configurator” feature to the documentation.
    • Added details for the new “Download a Single Troubleshooting Run” feature to the documentation.
    • Added details for the new “Respond Expression” feature to the documentation.
    • Added details for the new “Integration Wizard” feature to the documentation.
    • Added details for the new “Saving Schema to the File System” feature to the documentation.
    • Added a note to the “Install” page that co-hosting IH and OA on the same host is unsupported due to certain OBM limitations.
    • Added instructions to the “Integrate → Requirements” page about configuring a “Connected Server” in OBM for ITOM integration scenarios where OBM is the source of the integration.
    • Added examples for the HTTP protocol supportability for the “Operations Agent” connected system.
    • Added instructions to the “Integrate → Requirements” page for handling the certificate errors related to the trust manager component.
    • Added more details regarding the product’s logs and their location on the file system.
    • Added screenshots to the “Integrate → Requirements” page for all ITSM integrations on how to create a “Connected Server” in OBM.

For more information about the integration, see https://docs.microfocus.com/doc/Integration_for_ServiceNow/23.4/Home.

Languages
English
Operations Bridge Integration for ServiceNow 2023.03
Mar 14, 2023
More info Less info
Product compatibility
Operations Bridge Manager (OBM ex OMi)
Version 2020.05 · 2020.10
Version 2021.05 · 2021.11
Version 2022.05 · 2022.11
Version 2023.05
Release notes
  • Fixed an issue when importing a license to the platform (OCTCR19G1777107).
  • General bug fixes, security fixes, and performance improvements.
  • Documentation:
    • Updated the supported Java patch levels on the “Prerequisites and Requirements” page.
    • Added a note to unzip the installer before running it on the “Install on Windows” and “Install on Linux” pages.
    • Added integration workflow diagrams for the available integration scenarios under the “Integration Templates” pages.

For more information about the Operations Bridge Integration for ServiceNow, see https://docs.microfocus.com/doc/Integration_for_ServiceNow/2023.03/Home.

Languages
English
Operations Bridge Integration for ServiceNow 2022.11
Dec 15, 2022
More info Less info
Product compatibility
Operations Bridge Manager (OBM ex OMi)
Version 2020.05 · 2020.10
Version 2021.05 · 2021.11
Version 2022.05 · 2022.11
Release notes
  • Implemented a password policy enforcement for the platform users
  • Redesigned the Troubleshooting page by adding navigation, filtering, and table view for the data documents

For more information about the Operations Bridge Integration for ServiceNow, see https://docs.microfocus.com/doc/Integration_for_ServiceNow/2022.11/Home

Languages
English
Operations Bridge Integration for ServiceNow 2022.05
Aug 4, 2022
More info Less info
Product compatibility
Operations Bridge Manager (OBM ex OMi)
Version 2020.05 · 2020.10
Version 2021.05 · 2021.11
Version 2022.05 · 2022.11
Release notes
  • Implemented a new password setup for new installations
  • General bug fixes, security fixes, and performance improvements
  • New integration templates:
    • ServiceNow change requests to OBM downtimes

For more information about the Operations Bridge Integration for ServiceNow, see https://docs.microfocus.com/doc/Integration_for_ServiceNow/2022.05/Home

Languages
English
Operations Bridge Integration for ServiceNow 2021.11
Nov 1, 2021
More info Less info
Product compatibility
Operations Bridge Manager (OBM ex OMi)
Version 2020.05 · 2020.10
Version 2021.05 · 2021.11
Version 2022.05 · 2022.11
Release notes
  • Introduced support for OBM SaaS
  • General bug fixes and performance improvements.
  • Documentation:
    • Added Licensing page.
    • Added User Management page.
    • Added more details for the installation on Linux and Windows.
    • Added more details for the General Settings configuration.
    • Added more details and new diagrams for the High Availability setup.

For more information about the Operations Bridge Integration for ServiceNow, see https://docs.microfocus.com/itom/Integration_for_ServiceNow:2021.11/Home.

Languages
English
Operations Bridge Integration for ServiceNow 2021.08
Aug 26, 2021
More info Less info
Product compatibility
Operations Bridge Manager (OBM ex OMi)
Version 2020.05 · 2020.10
Version 2021.05 · 2021.11
Version 2022.05 · 2022.11
Release notes
  • Introduced a User Management page
  • Introduced Error Categorization and Detailed Error Messages for the Connected Systems and Troubleshooting pages
  • Introduced support for I18N localization standard
  • Security compliance with OWASP

For more information about the Operations Bridge Integration for ServiceNow, see: https://docs.microfocus.com/itom/Integration_for_ServiceNow:2021.08/Home

Languages
English
Operations Bridge Integration for ServiceNow 2021.02
Mar 15, 2021
More info Less info
Product compatibility
Operations Bridge Manager (OBM ex OMi)
Version 2020.05 · 2020.10
Version 2021.05 · 2021.11
Version 2022.05 · 2022.11
Release notes
  • Added Integration to ServiceNow through ImportSets

For more information about the Operations Bridge Integration for ServiceNow, see:
https://docs.microfocus.com/itom/Integration_for_ServiceNow:2021.02/Home

Languages
English
Operations Bridge Integration for ServiceNow 2020.12
Nov 17, 2020
More info Less info
Product compatibility
Operations Bridge Manager (OBM ex OMi)
Version 2020.05 · 2020.10
Version 2021.05 · 2021.11
Version 2022.05 · 2022.11
Release notes
  • Transfer events from OpsBridge and create an Incident in ServiceNow
  • Synchronize state and other field changes bidirectionally
  • Support bulk event transfer

For more information about the Operations Bridge Integration for ServiceNow, see:
https://docs.microfocus.com/itom/Integration_for_ServiceNow:2020.12/Home

Languages
English

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release-rel-2025-3-1-6335 | Mon Mar 3 23:15:51 PST 2025