Operations Bridge Integration for ServiceNow

Description
Suggested apps
Releases
Reviews

Have questions about this item?

Contact us
Subscribe to receive update notifications for this item
Subscribe

Description

The Integration for ServiceNow allows you to integrate ServiceNow with Micro Focus Operations Bridge Manager in a couple of easy steps. The integration provides a "Closed Loop Incident Process" (CLIP), bi-directional synchronization of OBM events and ServiceNow incidents, and one-way synchronization between ServiceNow change requests and OBM downtimes.

OBM events to ServiceNow incidents:

Predefined integration templates and out-of-the-box use cases;
Bi-directional synchronization between the OBM events and the ServiceNow incidents;
Fully customizable workflows, field, and conditional mapping configuration;

ServiceNow change requests to OBM downtimes:

Predefined integration template and out-of-the-box use case;
One-way synchronization from the ServiceNow change requests to the OBM downtimes;
Fully customizable workflows, field, and conditional mapping configuration;

Suggested apps

New

OpenText

Operations Bridge Integration for Cherwell

OpenText

The Operations Bridge Integration for Cherwell integrates the Operations Bridge Manager Events as Incidents into Cherwell.

New

OpenText

Operations Bridge Integration for Jira

OpenText

The Operations Bridge Integration for ServiceNow integrates bidirectionally the Operations Bridge Manager Events as Issues into Jira.

153

New

OpenText

Operations Bridge Integration for Nagios

OpenText

The Operations Bridge Integration for Nagios integrates topology, host/service events, and metrics data from Nagios domain manager to Operations Bridge Manager.

106

New

OpenText

Operations Bridge Integration for BMC Remedy and Helix ...

OpenText

The Operations Bridge Integration for BMC Remedy and Helix ITSM integrates the Operations Bridge Manager Events as Incidents into BMC Remedy or Helix ITSM.

248

New

OpenText

Operations Bridge Integration for Splunk SignalFx

OpenText

The Operations Bridge Integration for Splunk SignalFx integrates event data from Splunk SignalFx domain manager to Operations Bridge Manager.

New

OpenText

Operations Bridge Integration for Zabbix

OpenText

The Operations Bridge Integration for Zabbix integrates different data types from Zabbix to Micro Focus Operations Bridge Manager through Micro Focus Operations Agent.

376

New

OpenText

Operations Bridge Integration for Splunk Enterprise

OpenText

The Operations Bridge Integration for Splunk Enterprise integrates event data from Splunk Enterprise domain manager to Operations Bridge Manager.

158

New

OpenText

Operations Bridge Integration for Datadog

OpenText

The Operations Bridge Integration for Datadog integrates event, topology, and metrics data from the Datadog domain manager to the Operations Bridge Manager or OPTIC DL.

149

New

OpenText

Operations Bridge Integration for NewRelic

OpenText

The Operations Bridge Integration for NewRelic APM integrates event, topology & metrics data from NewRelic domain manager to Operations Bridge Manager.

107

Releases

Release

Date

Operations Bridge Integration for ServiceNow 24.4

Nov 8, 2024

More info Less info

Product compatibility

Operations Bridge Manager (OBM ex OMi)

Version 2021.05 · 2021.11

Version 2022.05 · 2022.11

Version 2023.05

Version 23.4

Version 24.2 · 24.3 · 24.4

Release notes

New platform features:

Updated the storing logic so that only the necessary data is retained within the platform’s runtime files.
Extended the default retention period for the platform’s audit logs to 3 years.
Reduced the disk space consumed by the troubleshooting data.
Added a user interface validation to prevent the "action type" field from being empty.

For more information about the integration, see https://docs.microfocus.com/doc/Integration_for_ServiceNow/24.4/Home

Languages

English

Operations Bridge Integration for ServiceNow 24.1

Mar 7, 2024

More info Less info

Product compatibility

Operations Bridge Manager (OBM ex OMi)

Version 2020.05 · 2020.10

Version 2021.05 · 2021.11

Version 2022.05 · 2022.11

Version 2023.05

Version 23.4

Release notes

New platform features:

Introduced support for "mTLS" when connecting to a domain manager.
Auto-select the system in the integration settings when only one system instance exists.

New integration features:

Introduced the ability to use "glide_list" fields when extracting data from ServiceNow.
Introduced the ability to extract the “display value” from fields of type “glide_list” from ServiceNow.
Introduced the ability to look up reference fields when the value contains a comma for ServiceNow.

New documentation updates:

Added details for the new "mTLS" feature.
Added the "Enhancements," "Fixed Issues," and "Known Issues" sub-pages to the "Release Notes" page.

For more information about the integration, see https://docs.microfocus.com/doc/Integration_for_ServiceNow/24.1/Home

Languages

English

Operations Bridge Integration for ServiceNow 23.4

Oct 10, 2023

More info Less info

Product compatibility

Operations Bridge Manager (OBM ex OMi)

Version 2020.05 · 2020.10

Version 2021.05 · 2021.11

Version 2022.05 · 2022.11

Version 2023.05

Version 23.4

Release notes

New platform features:

Introduced a new “Integration Viewer” role to the platform.
Introduced a new “Field Validations” feature that automatically highlights any integration configuration errors.
Introduced support for a new “SSO” identity provider (OKTA) to the platform. Introduced a new “Status on Configurator" feature that displays action run issues directly on the “Configurator” page.
Introduced a new “Download a Single Troubleshooting Run” feature that allows downloading troubleshooting data for a single integration run.
Introduced a new “Respond Expression” feature to the platform that allows using fields from the target system to be available for the “source” of the expression.
Introduced a new “Integration Wizard” feature that guides the user through the initial integration configuration.
Introduced a new “Saving Schema to the File System” feature that allows saving and loading a third-party domain manager schema on and from the file system.

New documentation updates:

Updated the scaling and sizing data documentation for the Optic Data Lake metric integrations.
Updated the documentation with the details for the granularity collection for the Optic Data Lake integrations.
Updated the supported versions of all integrated OpenText products and third-party domain managers.
Updated the “User Management” page with the new “Integration Viewer” user role details.
Added details for the new “Field Validations” feature to the documentation.
Added details for the new “SSO” feature to the documentation.
Added details for the new “Status on Configurator” feature to the documentation.
Added details for the new “Download a Single Troubleshooting Run” feature to the documentation.
Added details for the new “Respond Expression” feature to the documentation.
Added details for the new “Integration Wizard” feature to the documentation.
Added details for the new “Saving Schema to the File System” feature to the documentation.
Added a note to the “Install” page that co-hosting IH and OA on the same host is unsupported due to certain OBM limitations.
Added instructions to the “Integrate → Requirements” page about configuring a “Connected Server” in OBM for ITOM integration scenarios where OBM is the source of the integration.
Added examples for the HTTP protocol supportability for the “Operations Agent” connected system.
Added instructions to the “Integrate → Requirements” page for handling the certificate errors related to the trust manager component.
Added more details regarding the product’s logs and their location on the file system.
Added screenshots to the “Integrate → Requirements” page for all ITSM integrations on how to create a “Connected Server” in OBM.

For more information about the integration, see https://docs.microfocus.com/doc/Integration_for_ServiceNow/23.4/Home.

Languages

English

Operations Bridge Integration for ServiceNow 2023.03

Mar 14, 2023

More info Less info

Product compatibility

Operations Bridge Manager (OBM ex OMi)

Version 2020.05 · 2020.10

Version 2021.05 · 2021.11

Version 2022.05 · 2022.11

Version 2023.05

Release notes

Fixed an issue when importing a license to the platform (OCTCR19G1777107).
General bug fixes, security fixes, and performance improvements.
Documentation:

Updated the supported Java patch levels on the “Prerequisites and Requirements” page.
Added a note to unzip the installer before running it on the “Install on Windows” and “Install on Linux” pages.
Added integration workflow diagrams for the available integration scenarios under the “Integration Templates” pages.

For more information about the Operations Bridge Integration for ServiceNow, see https://docs.microfocus.com/doc/Integration_for_ServiceNow/2023.03/Home.

Languages

English

Operations Bridge Integration for ServiceNow 2022.11

Dec 15, 2022

More info Less info

Product compatibility

Operations Bridge Manager (OBM ex OMi)

Version 2020.05 · 2020.10

Version 2021.05 · 2021.11

Version 2022.05 · 2022.11

Release notes

Implemented a password policy enforcement for the platform users
Redesigned the Troubleshooting page by adding navigation, filtering, and table view for the data documents

For more information about the Operations Bridge Integration for ServiceNow, see https://docs.microfocus.com/doc/Integration_for_ServiceNow/2022.11/Home

Languages

English

Operations Bridge Integration for ServiceNow 2022.05

Aug 4, 2022

More info Less info

Product compatibility

Operations Bridge Manager (OBM ex OMi)

Version 2020.05 · 2020.10

Version 2021.05 · 2021.11

Version 2022.05 · 2022.11

Release notes

Implemented a new password setup for new installations
General bug fixes, security fixes, and performance improvements
New integration templates:

ServiceNow change requests to OBM downtimes

For more information about the Operations Bridge Integration for ServiceNow, see https://docs.microfocus.com/doc/Integration_for_ServiceNow/2022.05/Home

Languages

English

Operations Bridge Integration for ServiceNow 2021.11

Nov 1, 2021

More info Less info

Product compatibility

Operations Bridge Manager (OBM ex OMi)

Version 2020.05 · 2020.10

Version 2021.05 · 2021.11

Version 2022.05 · 2022.11

Release notes

Introduced support for OBM SaaS
General bug fixes and performance improvements.
Documentation:

Added Licensing page.
Added User Management page.
Added more details for the installation on Linux and Windows.
Added more details for the General Settings configuration.
Added more details and new diagrams for the High Availability setup.

For more information about the Operations Bridge Integration for ServiceNow, see https://docs.microfocus.com/itom/Integration_for_ServiceNow:2021.11/Home.

Languages

English

Operations Bridge Integration for ServiceNow 2021.08

Aug 26, 2021

More info Less info

Product compatibility

Operations Bridge Manager (OBM ex OMi)

Version 2020.05 · 2020.10

Version 2021.05 · 2021.11

Version 2022.05 · 2022.11

Release notes

Introduced a User Management page
Introduced Error Categorization and Detailed Error Messages for the Connected Systems and Troubleshooting pages
Introduced support for I18N localization standard
Security compliance with OWASP

For more information about the Operations Bridge Integration for ServiceNow, see: https://docs.microfocus.com/itom/Integration_for_ServiceNow:2021.08/Home

Languages

English

Operations Bridge Integration for ServiceNow 2021.02

Mar 15, 2021

More info Less info

Product compatibility

Operations Bridge Manager (OBM ex OMi)

Version 2020.05 · 2020.10

Version 2021.05 · 2021.11

Version 2022.05 · 2022.11

Release notes

Added Integration to ServiceNow through ImportSets

For more information about the Operations Bridge Integration for ServiceNow, see:
https://docs.microfocus.com/itom/Integration_for_ServiceNow:2021.02/Home

Languages

English

Operations Bridge Integration for ServiceNow 2020.12

Nov 17, 2020

More info Less info

Product compatibility

Operations Bridge Manager (OBM ex OMi)

Version 2020.05 · 2020.10

Version 2021.05 · 2021.11

Version 2022.05 · 2022.11

Release notes

Transfer events from OpsBridge and create an Incident in ServiceNow
Synchronize state and other field changes bidirectionally
Support bulk event transfer

For more information about the Operations Bridge Integration for ServiceNow, see:
https://docs.microfocus.com/itom/Integration_for_ServiceNow:2020.12/Home

Languages

English

Reviews

Write a review

IT Operations Cloud Marketplace

IT Operations Cloud Marketplace

Operations Bridge Integration for ServiceNow

Product compatibility

CATEGORY

Description

OBM events to ServiceNow incidents:

ServiceNow change requests to OBM downtimes:

Suggested apps

Operations Bridge Integration for Cherwell

Operations Bridge Integration for Jira

Operations Bridge Integration for Nagios

Operations Bridge Integration for BMC Remedy and Helix ...

Operations Bridge Integration for Splunk SignalFx

Operations Bridge Integration for Zabbix

Operations Bridge Integration for Splunk Enterprise

Operations Bridge Integration for Datadog

Operations Bridge Integration for NewRelic

Releases

Reviews

Server Automation

Premium Support for IT Operations Management Software as a Service (SaaS)

Warba Bank

Accelerate, Simplify, and Secure Backup and Recovery with Data Protector and HPE GreenLake

Major Telecommunications Organization

LoadRunner Professional

Sign in

IT Operations Cloud Marketplace

Operations Bridge Integration for ServiceNow

App Support Tiers

Product compatibility

CATEGORY

Description

OBM events to ServiceNow incidents:

ServiceNow change requests to OBM downtimes:

Suggested apps

Operations Bridge Integration for Cherwell

Operations Bridge Integration for Jira

Operations Bridge Integration for Nagios

Operations Bridge Integration for BMC Remedy and Helix ...

Operations Bridge Integration for Splunk SignalFx

Operations Bridge Integration for Zabbix

Operations Bridge Integration for Splunk Enterprise

Operations Bridge Integration for Datadog

Operations Bridge Integration for NewRelic

Releases

Reviews

Write a review

Unsubscribe from notifications

Marketplace Terms of Service

Your download has begun

Server Automation

Premium Support for IT Operations Management Software as a Service (SaaS)

Warba Bank

Accelerate, Simplify, and Secure Backup and Recovery with Data Protector and HPE GreenLake

Major Telecommunications Organization

LoadRunner Professional