pureIntegration has delivered outcomes for IT Operations leveraging the HPE ITOM portfolio for over 7 years with a client satisfaction delivery rating of 97%. We help fortune 500 clients by evaluating current KPI's (E.G. MTTR, MTBI, Uptime, Service Delivery time, and Compliance) and listening to their goals. After gaining knowledge of their process, we recommend new strategies that will drive efficiency through automation..
The attached service offer solves for a common client use case for reducing Incident MTTR. We integrate point monitoring tool monitoring data and display impacts onto an application service map. This provides a visual representation of a service impact allowing teams to identify root-cause of service impacts quickly. Monitoring tool data and CMDB is fed into HPE's Operations Bridge to achieve this outcome.
This approach requires new strategies, process, integration and staff knowledge to successfully adopt this operational methodology. pureIntegration provides all of these components to accelerate our client's time to achieve this outcome while mitigating against project risks that can lead to failure. Gain the most ROI on your HPE ITOM software by leaning on our consulting and engineering experts for your journey.
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