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Support via OpenText Software Support, with a ticket filed against the associated product.
OpenText offers a content partnership program for select partners. Support for Partner Content offerings is provided by the partner and not by OpenText of the OpenText community.
OpenText Community Content is provided by OpenText for the benefit of customers, support for it is not available via OpenText Software Support but through specific community content forums.
Community Contributed Content is provided by OpenText customers and supported by them.
The SMA suite diagnostic toolkit includes tools that you can use to collect diagnostic information of the SMA suite system and to monitor the system status.
For details, see the readme file shipped with the toolkit.
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