Overview
ZigiOps is a highly scalable, no-code integration platform, which allows you to connect ServiceNow to Micro Focus Ops Bridge in only a few steps. Improve the collaboration between your ITSM & ITOM, keep response time low, and streamline your operations, starting today.
ServiceNow is more than just an ITSM tool. It’s a platform that can be used for event management, security, automation, HR, and more. All these capabilities can be enhanced, thanks to ZigiOps’ integration for Micro Focus Ops Bridge.
Unify and integrate data from multiple sources in a single intuitive UI. Automate the transformation of events, incidents, change requests, service requests, and custom records between the two applications. Customize any part of the integration process, and solve even the most complex business challenges.
Use Cases
Some of the most common use cases resolved by ZigiOps are:
Example:
OBM receives a new event in the event browser. This event is then transferred to a connected server for ZigiOps. ZigiOps creates a new incident in ServiceNow, containing the OBM event details. The incident number is returned to the OMi event as an external ID.
The OBM event is then updated. This update is reported to the related incident in ServiceNow. Updates include lifecycle synchronization, regular fields, custom attributes, and annotations.
The ServiceNow incident is updated. ZigiOps automatically reports the update in the related event in OBM. Updates include lifecycle synchronization, regular fields, custom fields, and comments or work notes.
Benefits
With ZigiOps, you get:
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The latest version of ZigiOps for ServiceNow includes:
- OMi Events to ServiceNow Incidents synchronization
- OMi Events to ServiceNow Event Management synchronization
- ServiceNow Change Management to OMi Downtimes synchronization
- Support for OBA
- Support for BVD
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