Add Advanced Process Capabilities

• Understand the difference between orchestrations, Web services, and ModScripts, and be able to articulate when it is important to use each
• Use references to associate multiple process apps, then use features across referenced process apps
• Use the REST grid widget to pull data from any Web service that supports the REST format and display that data on a custom form in your application
• Create complex form actions to control form behavior. Form actions should incorporate at least one rule
• Implement queues that enable a set of users to take responsibility for items

Add Advanced Configuration Capabilities

• Promote applications across multiple environments
• Modify or translate SBM labels, page headers, and static labels
• Create custom notifications that send e-mails to at least one broadcast channel
• Create escalation notifications that transition items to another state
• Use Import data features to add and update user accounts and item data
• Create application groups that “bundle” a set of similar applications

Demonstrate Ability to Integrate SBM to External Systems and Programs

• Develop and package solutions and extensions so that they can be consumed by other SBM systems
• Create scripts that execute during transitions and notifications
• Use the Application Engine Web Services API to develop integrations that create, read, update, or delete SBM items
• Use JavaScripts to access external data through JSON or Ajax calls and then incorporate external data into custom forms
• Create orchestrations to manipulate SBM and to connect SBM to SOA-enabled external products, and incorporate these orchestrations into an application