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Description

KnowledgeBroker’s comprehensive Digital Desktop Support Solutions KnowledgeBase provides over 70,000+ step-by-step solutions to problems for more than 350+ Desktop and Internet Applications, Operating Systems, tablets, smart phones and digital devices. Chosen over nearly two decades for our knowledge engineering and knowledge acquisition expertise and capabilities, KBI also teams with organizations to develop searchable support solution content for proprietary applications.

Benefits:

  • FAST Tier 1 help
  • PERFECT for Self-Service
  • REDUCES Support escalations
  • REDUCES Call times with short, concise solutions
  • REDUCES Call volume with End User self-service
  • PROVIDES Consistent answers shift-to-shift SAVES time, cuts costs and increases the efficiency of technical support
  • LEVERAGE AS a template for building proprietary solutions
  • LEVERAGES your current support system investment
  • INTEGRATES seamlessly with major ITSM and CRM systems
  • SUPPORTS KCS and ITIL compliance
  • IMPROVES Support center metrics
  • Used As a Resource for employee Just In Time Training(JITT)
  • PROVIDES Major cost savings - Buy vs. Build
  • GENERATES Immediate ROI

Contact KBI For Licensing and Pricing Information::

To qualify for a free KBI DEMOBASE AND KNOWLEDGEBASE go to the following weblink: http://kbi.com/contact.asp

Licensing please fill out this contact form: http://kbi.com/contact.asp

Minimum Requirements

Any HPE/MICROFOCUS ITSM or CRM product

support@kbi.com for questions and version information

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Releases

Release
Date
Knowledge Broker 1+
642.6 KB
  |  
Oct 30, 2017
More info Less info
Product compatibility
Service Management Automation (SMA) Suite
Version 2017.07 · 2017.11
Version 2018.02 · 2018.05 · 2018.08 · 2018.11.0
Version 2019.02 · 2019.05 · 2019.08 · 2019.11
Version 2020.02 · 2020.05 · 2020.08 · 2020.11
Version 2021.02 · 2021.05 · 2021.08 · 2021.11
Version 2022.02 · 2022.05 · 2022.11
Version 2023.05
Service Manager
Version 7.10 · 7.11 · 7.0
Version 9.20 · 9.21 · 9.30 · 9.31 · 9.32 · 9.33 · 9.34 · 9.40 · 9.41 · 9.35 · 9.50 · 9.51 · 9.52 · 9.60 · 9.61 · 9.62 · 9.63 · 9.64 · 9.70 · 9.71 · 9.72
Propel
Version 2.00 · 2.01 · 2.10 · 2.20
Release notes

350+ solutions

70,000+ knowledge articles


Languages
English
Files

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release-rel-2024-12-3-sha256-6304 | Sun Dec 15 20:16:44 PST 2024