• Have questions about this item?

  • Contact us

Description

CustomerSat is a SaaS based survey solution that integrates with HP Service Manager, allowing organizations to collect  

rich customer insights and analyze feedback to drive better business results.

 

CustomerSat enables you to immediately survey on helpdesk experiences immediately after an individuals interaction to:

  • Increase customer satisfaction, retention and loyalty
  • Elevate agent performance using real-time feedback on customer interactions
  • Reduce handling costs, agent interaction time, and quality assurance costs
  • Respond to customer issues with powerful action management capabilities

Integration with HP Service Manager 9.2 and 9.3

  • Automatically send out customer surveys to follow up on Service Desk interactions
  • Target survey recipients based on department, activity, time and other options
  • Integrate Service Manager data and survey results for detailed results on satisfaction
  • Easy to deploy, SaaS-based solution; CustomerSat delivers fast results for Rapid ROI
  • HP Integration is simple to download and configure, with no additional software charge

 

Click Here to download the Integration Admin Guide.

 

Feel free to contact CustomerSat directly for more information.

Suggested apps

Suggested for you are based on app category, product compatibility, popularity, rating and newness. Some apps may not show based on entitlements. Learn more about entitlements.

Releases

Release
Size
Date
CustomerSat Survey Solution for Service Manager 1.0
367.2 KB
  |  
Aug 19, 2015
More info Less info
Product compatibility
Service Manager
Version 7.10 · 7.11 · 7.0
Version 9.20 · 9.21 · 9.30 · 9.31 · 9.32 · 9.33 · 9.34 · 9.40 · 9.41 · 9.50 · 9.51 · 9.52 · 9.60 · 9.61 · 9.62 · 9.63 · 9.64 · 9.70 · 9.71 · 9.72
Release notes

CustomerSat Survey Solution for Service Manager

Languages
English
Files

Unsubscribe from notifications

You are receiving release updates for this item because you have subscribed to the following products:
If you unsubscribe, you will no longer receive any notifications for these products.
Tip: to update your subscription preferences, go to Manage Subscriptions from your Dashboard, uncheck the products you no longer want to receive notifications for, and click 'Save'.
Unsubscribe Cancel

Marketplace Terms of Service

In order to continue, you must accept the updated Marketplace Terms of Service.
Since you are downloading an app from the OpenText Marketplace, you need to accept the updated Marketplace Terms of Service before you can continue. Use the link to review the Marketplace Terms of Service. Once complete check the, "I accept the Marketplace Terms of Service" box below and click accept to continue your download.


Accept Cancel
Your download has begun...

Your download has begun

Related content and resources

Your browser is not supported!

Please upgrade to one of the following broswers: Internet Explorer 11 (or greater) or the latest version of Chrome or Firefox

release-rel-2024-12-3-sha256-6304 | Sun Dec 15 20:16:44 PST 2024