This package provides support for the creation / documentation of all steps which were performed for re-establishing service/services during Major Incident based on Major Incident Process. This package also include Major Incident criteria based on which Major Incident Manager can check, if reported issue is real Major Incident or Incident with lower priorities. For success establishment of Major Incident and his quick solution are also important information related to Business Representatives (Escalation Matrix) which are included also in this package and are sorted by Customer Name. Package also include Preventative Measures which are important information for establishment of Problem Management and Root Cause analysis. This package was defined as full source of information related to Major Incident Management process.
The Application consists of the following components:
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This package provides support for the creation / documentation of all steps which were performed for re-establishing service/services during Major Incident based on Major Incident Process. This package also include Major Incident criteria based on which Major Incident Manager can check, if reported issue is real Major Incident or Incident with lower priorities. For success establishment of Major Incident and his quick solution are also important information related to Business Representatives (Escalation Matrix) which are included also in this package and are sorted by Customer Name. Package also include Preventative Measures which are important information for establishment of Problem Management and Root Cause analysis. This package was defined as full source of information related to Major Incident Management process.
The Application consists of the following components:
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