The application sends GET requests to the SMAX EMS APIs (Request, Task/Approvals) using username and personal access token (PAT).
Records are selected by the criteria:
· Requests: should be active and owned by the User
Active=true and OwnedByPerson.Upn=’[username]’
· Tasks: should be of the type Manual, not finished and assigned to the user
PlatformTaskType='ManualTask' and PhaseId!='Completed' and PhaseId!='Failed' and PhaseId!='Cancel' and Assignee.Upn=’[username]’
· Approvals: tasks, should be of the type Approval, in the pending stage and assigned to the user
PlatformTaskType='Approval' and PhaseId='Pending' and Assignee.Upn='[username]’
When new record appears, it notifies the user with a system tray notification.
SMAX Tray Client offers the following features to ensure seamless record monitoring:
· Runs silently in the Windows system tray.
· Periodically polls a REST API for new Service requests, Tasks, Approvals.
· Displays Windows notifications for new or unacknowledged requests/tasks/approvals (owned by or assigned to a current user).
· Shows event if mouse is over the icon.
· Embedded Aviator client (replies on ESS portals user’s answers using the model
ESM-VIRTUAL-AGENT).
· Opens corresponding queue in the Agent interface (request, tasks, approvals, inbox)
· Create an initial INI file in a dialog mode if there is not an INI file.
· Allows to change settings in a dialog mode.
· Authenticates via username and SMAX personal access token.
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The release includes enchancements:
1) Monitors:
· Requests: should be active and owned by the User
Active=true and OwnedByPerson.Upn=’[username]’
· Tasks: should be of the type Manual, not finished and assigned to the user
PlatformTaskType='ManualTask' and PhaseId!='Completed' and PhaseId!='Failed' and PhaseId!='Cancel' and Assignee.Upn=’[username]’
· Approvals: tasks, should be of the type Approval, in the pending stage and assigned to the user
PlatformTaskType='Approval' and PhaseId='Pending' and Assignee.Upn='[username]’
2) Includes embedded Aviator client.
Details are provided in "SMAX_Tray_client_v2.0.docx"
Updated Windows 11 build that includes multiple dependencies. The instruction is updated.
The new version of the software includes dedicated builds for both Windows 10 and Windows 11.
Please upgrade to one of the following broswers: Internet Explorer 11 (or greater) or the latest version of Chrome or Firefox
