Whitlock IS Partner
Support via OpenText Software Support, with a ticket filed against the associated product.
OpenText offers a content partnership program for select partners. Support for Partner Content offerings is provided by the partner and not by OpenText of the OpenText community.
OpenText Community Content is provided by OpenText for the benefit of customers, support for it is not available via OpenText Software Support but through specific community content forums.
Community Contributed Content is provided by OpenText customers and supported by them.
The Todo Queue application is designed to enhance the employee’s work environment by providing a one-stop-shop for all open tickets at a glance. The current instance of this application is prepared to group Requests, Incidents, Problems, Changes, Requests, and Tasks. Note, for tasks, the Todo Queue will only store “Manual” tasks at this point (not Approval or Automated tasks). The Todo Queue application can easily be extended to encompass additional modules and custom applications created in SMAX.
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