With this application a Change Manager can configure a set of questions and answers, to perform a risk assessment during the execution of a change request. It is possible configure a set of questions and answers, and assign risk scores for each answer. Once the questions, answers and scores are configured, the solution can calculate the risk of a change request.
Based on the given answer to a question, the total risk score is calculated and the risk of the change is automatically determined and passed to the change record. The solution helps the change manager to get an objective risk score based on company specific evaluation criteria’s.
It is possible to have different sets of questions and answers for different areas, e.g. Service Desk risk assessment, Application risk assessment, Infrastructure risk assessment, etc.
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What’s new in version 2:
This version brings the following improvements to the Risk assessment application:
1. Questions and answers are now stored in separate entity within Risk assessment module
2. We minimized usage of lists (only one list is used)
3. We now provide the possibility to create multiple risk assessment areas with different sets of questions and answers. For example: Service Desk risk assessment, Infrastructure risk assessment, Application risk assessment, etc. – all based on configuration data without hardcoding.
4. Permission to perform Risk Assessment for each area (Service Desk, Infrastructure, Applications, etc.) is managed by group membership
5. Questions can be rich text
6. Up to 9 questions maximum, but can be extended
7. Risk assessment can be reopened and adjusted, by Change Manager role
8. No need for Risk_Assessment_Admins group, all access can be managed with roles and permissions
9. Tenant admin permissions are not required to add/change risk assessments questions and answers
10. Risk rating for change is calculated based on percentage of actual score vs. maximum score for the risk assessment
11. Some UI polishing for enhanced user friendliness
******* IMPORTANT *******
If you have applied version 1 of the Risk Assessment app in your system, version 2 of the app cannot be loaded on top of it. If you would like to deploy version 2 of the app, please deploy them into a system where version1 is not implemented and manually merge the improvements into your current version of the app.
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With version 1 of this application a Change Manager can configure a set of questions and answers, to perform a risk assessment during the execution of a change request. It is possible configure a set of questions and answers, and assign risk scores for each answer. Once the questions, answers and scores are configured, the solution can calculate the risk of a change request. Based on the given answer to a question, the total risk score is calculated and the risk of the change is automatically determined and passed to the change record. The solution helps the change manager to get an objective risk score based on company specific evaluation criteria’s. The solution consists of following workflow:
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