OpenText

OBM Integration with Service Management

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Operations Bridge Manager (OBM ex OMi) Integration with Service Management
1 reviews
783 downloads

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Product compatibility

Service Management Automation (SMA) Suite Operations Bridge Manager (OBM ex OMi) Business Service Management

CATEGORY

Service Management Automation
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Description

The Operations Bridge Manager (OBM ex OMi) Integration Pack for Service Management supports 2 use cases.

  1. Enables you to automatically open incidents in Service Management when relevant alerts are triggered in OBM.This integration enables you to configure specific CI Status alerts, SLA alerts to automatically open a corresponding incident in Service Management.
  2. Enables OBM Event Browser Widget in Service Management Incident.With having real time access to data from OBM, Incident analysts can immediately see events for the Service the Incident is created for. With this information the analyst can identify potential root causes of an incident much quicker but can also collaborate with other teams easier since real time Event data can be seen by all team members working on the Incident.

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Releases

Release
Size
Date
Closed Loop Incident Process 3.2
25.5 KB
  |  
Mar 28, 2025
More info Less info
Closed Loop Incident Process 3.1
23.8 KB
  |  
Mar 30, 2024
More info Less info
Closed Loop Incident Process 2.3
134.1 KB
  |  
Sep 27, 2023
More info Less info
Embedded Event Browser 23.4
6.2 KB
  |  
Sep 26, 2023
More info Less info
Closed Loop Incident Process 2.2
133.8 KB
  |  
Apr 20, 2023
More info Less info
Closed Loop Incident Process 2.0
155.6 KB
  |  
Aug 5, 2021
More info Less info

Reviews

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OBM Integration with Service Management

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Jun 25, 2018

Qasim Mahmud

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release-rel-2025-3-2-6337 | Mon Mar 17 22:14:31 PDT 2025