Service Manager Teams integration is a simplified collaboration model that enables people to exchange information in a simpler, and more cost-efficient and rapid way. IT agents can use this integration to collaborate in real-time (or anytime) in the Teams channel when handling a Major Incident, an Interaction, a Problem, a Change, or a Request.
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This content pack requires the following Service Manager applications and binaries versions:
• Applications version: 9.60 to 9.70
• Binaries versions: 9.70 Server Hotfix 3 or later, 9.70 Client Hotfix 3 or later
This content pack includes the following unload files:
• TeamsIntegration_SM970HF3_SM960.unl
• TeamsIntegration_IDOL_SM970HF3_SM960.unl
• TeamsIntegration_IDOL_SM970HF3_SM970.unl
For detailed instructions about how to install the content pack and how to set up the integration, see the PDF document that is included in the release package.
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